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It was funny watching people’s reactions to my presentation. Over and over, I would say something that would incense the head of one department – yet three or four other people would nod silently and exchange meaningful looks.

Of course, we cycled through each department head getting pissed off, with all their coworkers nodding or smirking in agreement.

Bryce, in particular, laughed the loudest and nodded the most vigorously, occasionally throwing in a “Hell yeah, you guys always drop the ball on that one,” or “Yeah, you screw that up every damn time.”

Bryce did me a favor, though, in that most people’s ire got focused on him rather than on me.

Even those who were seriously pissed off were deferential and polite, though.

Until I started bringing up the shortcomings of Sales.

“NO. WRONG,” he barked at one point, just a few minutes into the Sales part of the presentation.

“I had seventeen different people tell me that, Mr. Smith,” I responded politely.

“Bullshit. Customer service always